Congrats, Ms. Jessica Soho!
No wonder, she truly deserves the said award. Credibility-wise, she is unquestionable. She does not use her segments/shows for personal interests.
Congrats, Ms. Jessica Soho!
No wonder, she truly deserves the said award. Credibility-wise, she is unquestionable. She does not use her segments/shows for personal interests.
…your English comprehension skills is low, you clearly never understood Cooper, and you simply protect your husband’s interest!
[Intro: Friends, I do apologize that it's only now I have posted this shenanigan between Korina Sanchez and Anderson Cooper of CNN. You know guys I was damn busy looking for another job, as well as worrying about passing my training at a certain account of a then-new found company. However, at the height of my crazy schedule, I still ponder on some random shoutouts between the two media personalities.]
I noticed the news when Spinbusters lambasted and even mocked Korina Sanchez for being butthurt towards the news about how “miserable” that the people of Tacloban has been going thru, there was no Philippine Military presence around Tacloban, and no real evidence of organized recovery and relief, to which Korina replied via her radio show on DZMM “Mukhang hindi niya alam ang pinagsasasabi niya (It seems he doesn’t know what he is talking about)”. I can’t help but agreeing on Spinbuster since Korina has always been credibility-questionable, and she is even using her radio show to lambast the likes of Kiko Pangilinan, beating a housemaid, being an outright bitch behind the scenes to the extent of flipping the table.
To understand the entire issue, I even bothered to watch a Youtube clip of Anderson Cooper reporting the situation of Tacloban City on CNN.
Even reading some of his tweets courtesy of Rappler.com:
And all Korina said on her radio show is…
“Itong si Anderson Cooper, sabi wala daw gov’t presence sa Tacloban. Mukhang hindi niya alam ang sinasabi niya. (Anderson Cooper said there was no government presence in Tacloban. It seems he doesn’t know what he is talking about)”.
To which Anderson Cooper, again, responded:
I was cringing and laughing at my seat because Korina simply brought her irrational butthurtness to International level. Thanks to her thoughtless reaction, she got a once-in-a-lifetime spotlight in CNN, which is something Filipinos SHOULD NOT BE PROUD OF.
To my fellow Filipinos (most particularly Kapamilya fans), before you react, please increase your listening and English comprehension skills before you react in defense of Korina Sanchez. Na-feature lang ng CNN ang lantarang kabobohan ni Koring. The way she reacted represents how LOW her English comprehension skills despite being a Maryknoll (now Miriam) College alumnus, plus, since DILG Secretary Mar Roxas—another useless government official—it is no surprise she is reacting that way. She lambasted Mr. Cooper simply to cover-up the negligience of the government. If Mr. Cooper does “not know” what he is saying, then Koring simply do not understand English. Naririnig ba niya ang sinabi ni Anderson? THERE IS NO PHILIPPINE MILITARY PRESENCE, NOT THERE IS NO GOVERNMENT PRESENCE.
[Additional Notes: In the Philippines, most particularly in Metro Manila, since Miriam (formerly Maryknoll) College is known for its elite, all-girl, English-speaking students and reputed to have standards as high as Ateneo De Manila University, it is expected from any Miriam College graduate to have exceptional English comprehension and speaking skills. What Korina Sanchez manifeested is a mere stupidity that is not befitting for any Miriam College alumnus. My younger sister spent her Pre-School, Elementary and High School life in Miriam College. I have observed my sister on the way she writes, understand and speak English, as well as my classmates in Kostka School who used to study in Miriam College; therefore, it makes you guys understand what I am talking about. Grammar-wise, I am not perfect, as manifested on this blog, and not that I am bragging but I appear to have better understanding in English than Korina does. Call Center girl ito, 'teh! And if you have been into the same industry as I do, you are bound to understand American English as opposed to the usual English that we have.]
And if she happens to be butthurt for the words Mr. Cooper used like “miserable situation in Tacloban”, then totoo naman eh. If you are going to check the videos related to the recent Tacloban situation on the aftermath of Typhoon Haiyan (Yolanda), it was really miserable, relief operations and donations are absent. As I overheard a certain employee at the time I was still a trainee for Dish at Concentrix, if there was any food donations sent, most of them are expired and spoiled because the food donations supposed to be sent was left to rot and yet, government still let that shit to happen. I really felt sorry for my fellow people in Tacloban City for all the shenanigans they have suffered, and her I was in Manila, couldn’t do anything. If I don’t suffer from ‘forgetfulness’, I would donate at least some of my old clothes to the people of Tacloban and I am hoping it’s not yet too late.
Going back to Mr. Cooper, what he is reporting is based on his observation in Tacloban, that is why he replied to Koring “I urge her to go there (Tacloban). I’m sure she has the means as she’s the wife of the Interior Secretary. Her husband’s a politician, I’m sure he can arrange her a flight”.
Anderson Cooper even recapped:
“Here’s what I actually said: As for who exactly is in charge of the Philippine side of operation, that is not really clear. I am just surprised. I expected on this day five, I thought I may have gotten here very late, that things will be well in hand, it does not seem like that. People are desperate, they do not have any place for shelter, it’s very difficult for people to get food, neighbors are helping out neighbors, water is in short supply, it is a very very bad situation here.”
Cooper also pointed out the lack of medical supplies, food and water in clinics set up at the Tacloban airport.
“I was sure there were clinics several days ago at the airport. The doctors said they did not have enough food, they didn’t have enough water, for the hundreds of people they were seeing every single day, that they did not have enough medical supplies,” he said.
“If any clinic in the entire disaster zone should be able to receive aid quickly and easily, it’s the clinic at the airport and they were not getting it.”
And this picture of Korina below simply won’t clean up either her image or the government itself:
We could also take a cue on netizens’ reaction towards Korina’s butthurtness:
Korina Sanchez, apart from being a journalist, is of course married to Interior Secretary Mar Roxas.
Between Korina and Anderson Cooper, I’d believe Mr. Cooper. He’s not married to Mar Roxas (PH interior secretary) & has no ulterior motive.
@cesdrilon if u happen to see newsreader korina, pls tell her to go to leyte to see the real situation there. d nerve to criticize cooper.
So Korina Sanchez got schooled in proper field and on site reporting..Hi five Mr. Anderson Cooper Sir
To Korina: I dare you to go to Tacloban & see the situation for yourself so you can say if Anderson Cooper is telling the truth or not!
Where’s Korina S? Reporting in her studio? While Anderson Cooper went to affected areas to see what is happening. Then who is more reliable?Korina Sanchez says @AC360 ”doesn’t know what he’s talking about.” Really? Maybe it’s your husband who doesn’t know what he’s doing. #SMHOh Korina. Where is your objectivity after you married a politician?
The last thing we need right now is a biased “journalist.” Korina Sanchez I’m talking to you.
Now this makes me raise my middle finger on Korina (ang aga-aga pa ‘teh!)…
Di naman talaga magaling si korina as a newscaster halata naman sa pigura nya di ba? Di kagaya ni jessica soho, kara david, mike enriques na marami ng award sa responsible newscasting dekalibre kasi sila..pag news affairs ang pag-uusapan naniniwala ako sa walang kinikilingan, walang pinoprotektahan at serbisyong totoo lamang. Gaya ng kaso kay paquiao na di daw nagbayad ng buhis ito ay nireport/inaupdate ng gma 7 kahit talent pa nila ito sa abs cbn pag talent nila di expose ang baho nito as in palaging mabango…wala kang marinig na negatives sa talent nila puro puri but with gma 7 wala kang lusot mismo talent nila expose…tsaka yung isyu piolo pascula ano ba ang totoo nun? Tapos yung silver concert ni regine binalita sa abs cbn na pumiyok at first napaos at nawalan ng boses but yung the repeat silver concert binalita ba nila ule nung nagsuccesful na sa pangalawang beses ang konsyerto binalita ba ule? Dapat ganun sana…..magkabilang panig, patas at may recovery news sna out from first news exposed na related ang dating di yun enough na binalita na sa una sa susunod pinabayaan nalang..
Dito kasi sa pilipinas, madalas bias ang mga tao kaya mas lalong naging kawawa. bakit hindi natin tingnan ang totoo huwag nating pag takpan dahil galing siya sa channel na gusto natin. ano naman ang mapapala natin kung very loyal tayo sa isang channel dapat kikilatisin natin kung sino ang plastic at hi8ndi. sino ang tapat o hindi sa network channel. kasi sa totoo lang sila ang kumita sa atin at hindi tayo. dapat marunong tayong mag matured ang isip. huwag nang maging network lover kasi namansin ko pag ang issue galing sa ibang network at di galing sa ABS CBN ang daming bad comments pero pag galing sa ABS CBN puro pang takip lang , katulag ng ngyari kay Anne Curtiz, ang daming nag nag tatanggol kahit alam nila na ang totoo pero kung galing yon sa GMA o TV5 nako ang daming nag react about Anne did. kung ano mga hindi maganda nang yayari sa bansa natin yan dahil na rin sa atin dahil network lover ang mga tao sa pinas, parang bata kahit na matanda na o mga profissional, hindi nag mamatured ang isip.
bakit yung iba dito pinagtatanggol pa ang abs? kesyo may kapalpakan at bias reporting din daw sa gma pati sa ibang network. kahit minsan di ako nging loyalista ng kahit anong network, ganun ba kababaw iba nating kababayan, may paborito lang silang artista sa isang network, o kaya palabas, teleserye, noon time show, gagawin nilang pagtakpan pa kapalpakan ng mga reporter dito. palibhasa majority ng mga Pilipino nabubuhay sa pantasya at buhay ng mga artista inuuna nila. pagdating sa pagbabalita, serbisyo sa mamamayan ang dapat inuuna, isang halimbawa si aling koring kung ano ang isang BASURANG mamamahayag. di kailangan ibato sa ibang network ang kapalpakan ng isang individual reporter. kapag BULOK ka, kahit saang network ka pa, dapat sa’yo itapon agad.
#RealTalk: I can even sense that Kapamilya fans will be on all-out war against anti-ABS-CBN and anti-Korina critics, making Korina Sanchez looking more credible, and that Anderson Cooper and CNN team should have focused instead on Filipinos’ internal strength at the height of huge crisis.
Credits to Fashion Pulis for the photo.
My take: DRAB! That's official!
To FP readers (especially the fantards!), while you think that Yeng Constantino, Jennifer Lawrence and err.. Solenn Heussaff are DRAB when wearing see-through outfits, mas DRAB naman kapag si Cristine ang magsuot ng see-through. Komi Says is outward RIGHT! AA's dress looks like there are a lot of cockroaches on it!
Despite being in Call Center/BPO Industry for 5 years and 10 months, I still cannot declare myself an expert or something. However, allow me to share my ideas to the newbies of this industry, those with less than a year of experience, or those hailing from small-time call center companies as based on experience not only from my own, but as well as from my colleagues who have been hopping around the industry and stayed loyal to their corresponding companies.
I’ll start first with the ff. things you need to consider:
Allow me to start with the 1st question, especially to the newbies of Call Center/BPO industry as well as those with 6 months or less experience in the said industry and those hailing from small-time Call Center/BPO Companies. I am not teaching you guys to be materialistic or to make ‘inarte’ but if a certain Call Center/BPO will simply offer you a pay of a flat Php10,000 basic pay with no allowance, forget about it. I understand you guys need a job but just to let you know that in Call Center Industry, the lowest basic pay acceptable is Php12,000 with allowance of at least Php2,000. If you happened to be working in local accounts, Php11,000 will be acceptable. Php10,000 basic pay is forgivable, but only for newbies. If you happened to have a Call Center experience of 6 months above and about to move to a different company, don’t let yourself being offered the same amount. If they offer you a basic pay starting at Php12,000, especially if you hail from low-paying Call Centers, then go ahead and accept it. As soon as you last in a Call Center company and the entire industry as well, keep yourself UPGRADED. Don’t let yourself being offered a lower pay just to have a job.
For Call Center veterans like me, and the highest pay you have been receiving is Php17,000, if you are going to accept an offer lower than that, don’t allow yourself be offered a pay of Php13,000. Taasan niyo naman presyo niyo, mga ‘teh, especially if you are applying at big-time Call Center/BPO companies. If you have been earning Php16,000 for the basic pay from a bigger company, then you apply to a smaller Call Center company, you can allow yourself be paid of at least Php14,000 or Php15,000 for the basic. Acceptable allowance amount should be Php2,000 at least. But, if you still want to work in big-time Call Center companies, especially those who have so many mouths to feed, and been earning at least Php15,000, go for the BIGGER. If you happened to be too fast-learner and very skilled agent, you can go to companies with Financial and Telecom accounts that offer BIG TIME, especially those with upselling parts, you can earn more than what you expect. For those hailing from smaller Call Center/BPO companies that caters to mostly outbound sales accounts, DREAM FOR BIGGER CALL CENTERS with upselling parts. Kung sa Financial or Telco accounts kayo mapupunta, pero may upselling at galante magbigay sa incentives, go na kayo dun. Galingan ninyo na lang sa training, nesting at pag-master sa pag-explain ng billing, accepting payments, troubleshooting, paghandle ng iba’t ibang tools and most of all, hitting all or at least, juggle with your metrics like AHT, CSAT, QA, Transfer Rate, Repeat Return Rate, Attendance. The metrics that you used to have at the time you were still working for an outbound account will not be the same as with Financial and Telco accounts with upselling part.
If you happened to be a super-veteran in Call Center/BPO industry and highly ambitious, you can go ahead, just DON’T OVERDO IT as far as the pay they can give to you. You can’t expect a certain company to pay you Php25,000 just for the basic. First, it is account-specific. Second, it is a rarity for every Call Center to give you such basic pay. Third, in fairness, ang hirap maghanap ng trabaho ngayon. Regardless kung may binubuhay kayo and Php16K salary is not enough, huwag nang umarte. Remember, opportunity knocks but ONCE, even in Call Center/BPO industry.
Also, I understand that applying for big-time Call Center/BPO companies will be very hard, but if you content yourself in a rather small company, you cannot expect being paid better than what you receive and most of all, being ended up just a mere exploited agent. I am not generalizing small Call Center/BPO companies, since I can see there are some small Call Centers that offers decent amount of pay + allowance as well as offering HMO, paid VLs and SLs, but most of the small Call Centers I hear have their share of sordid details about how they treat their employees. Aside from paying them only a meager basic + allowance (some have NO ALLOWANCE AT ALL!), most of the small Call Centers who happened to be mostly catering to outbound accounts do not give right amount of commissions, managers are simply hogging some of it for themselves, do not offer HMO/paid VLs and SLs, some have scam accounts, some do not issue contracts or payslips, and some have dubious labor practice such as a certain Team Leader/Operations Manager screaming profanities to their agents just to motivate them to sell MORE. There are MORE Call Center companies that can give what you NEED, it is completely packaged, and can treat you humanely. Don’t waste your agent life on small companies with questionable background, especially FLY-BY-NIGHT COMPANIES. One Contact Center (formerly One Global Contact Center), ePacific, FirstSource, Cebu Global Teleservices (buhay pa ba ito?) and outbound accounts of Teleperformance, those are companies/accounts with questionable background. Some happened to be Fly-By-Night ones. Speaking of Fly-By-Night companies, I can consider the now-defunct Ascend Asia (formerly Zynergyz).
[Note: Since I could not name any company more, feel free to name some Fly-By-Night Call Center companies you have been into, or you may feel free to share Call Center/BPO companies with baffling tales on paying their employees, managing accounts, responding to disputes etc.]
Teleperformance actually, is one of the most established Call Centers in the Philippines, it just got controversial among employees, ex-employees and applicants alike because of the low starting pay, the outbound sales accounts have corrupt managers hogging incentives for themselves, and ang pangit ng patakbo daw nila sa Sprint account. Those information did not come from me, but from an applicant coming from Teleperformance, and one of my ex-clerks in one of the Tronix Imaging Center branches I’ve used to manage became one of the agents of Sprint-Teleperformance.
To newbies and with less than 6 months in Call Center, I understand your fears in applying for BIG-NAMED CALL CENTER COMPANIES. I’ve been into that stage, but as soon as I grow older, I learned to hide my fears and start pumping up my courage in applying for Call Centers—-PASS or FAIL. What if you passed all sets of screening in the likes of Convergys, Sykes, Teletech, Concentrix, IBM-GPS, DELL, Accenture, 24/7, survive the training and nesting, got deployed and be regularized? ‘Di ba ang sarap ng feeling, especially when you get to enjoy the perks of being in those companies like cozy sleeping quarteres and recreational area, lateral transfer, educational reimbursement, HMO, profit-sharing, qualification to apply for higher position after 3 or 6 months? Tapos, hindi pa kayo minumura-mura ng mga TL or OM para lang bumenta ng bumenta kaya nag-fo-fraud ang iba sa inyo? Should you need to have foundation skills training, also known as Voice and Accent training, take advantage of that opportunity, simply because it’s for your BETTERMENT. Improving your English Communication Skills is a MUST. Self-explanatory. Can you guys imagine yourselves working in a Call Center/BPO environment with a very distinctive Filipino accent? Think about it.
Next most important is provision of HMO, Insurance, paid Vacation and Sick Leaves. Most of us, Call Center/BPO employees are bound to work in shifting schedules including graveyard and early morning shift, so we get more risks of working during the night and due to body clock changes. We are more likely to get sick than those who work during the day, prone to possible cardiovascular/nervous ailments, and worse, we are in danger of getting killed/raped by holdapers/rapists swarming in some corners of the streets during midnight or dawn. It would be very unjust if we are going to shoulder our OWN check-up, medication and hospitalization from our OWN MONEY from SAVINGS instead of being covered by HMO. It would be very cruel for the management in the event of you getting killed/having an accident, and still, letting you or your family have to shoulder your hospitalization and funeral because there is no Insurance. It would be very EVIL if the company lets their agents being forced to work without having quality time with their own life or with their families, or sacrifice doing important things other than doing their respective jobs in a Call Center because there is no paid Vacation Leave and if there is, it is unpaid, and agents have no choice but to accept it than having their attendance record tarnished. It would be very despicable if the company lets their agents forced to work and having their health deteriorated because of no paid Sick Leaves. As much as I hate a certain company, but I can give EQOD Incorporated as an example of a company that does not offer any HMO, Insurance, paid VL and SL.
[Side Note: EQOD is the last company I have been into before joining Concentrix and eventually failing their training for Dish account. I admit, I may not be in the right position to advice you guys of this, but since I am one of those with first-hand experience of benefits deficiencies, I am shedding the light for you all. I admit I regret joining that company and staying with them for 9 months this year, but still, just like you, I need a job. Aarte pa ba ako? But then again, I could have get away from that company. Besides, the baby company they used to have is just merely a project-based account with no possibilities of being regularized and at any rate, a client can pull out the account. Eventually, after I ended up being forcibly resigned last November due to reasons I can’t explain on this blog, Tag Mobile---the account I used to be with while at EQOD----pulled out the account RIGHT AWAY, without giving agents a specific last day. Besides, their outbound LOB just got pulled out without prior notice, leaving the agents, supervisor and TL alike surprisingly JOBLESS. Ganun lang sila makapag-pullout ng account. Walang pasabi. Walang taning. Kung hindi madiskarte ang supervisor ng outbound LOB, walang makukuhang kliyente ang EQOD. I simply don’t recommend this company, even for outbound sales. There are more Call Center companies that can offer you BETTER.]
Allowance should NOT be overlooked as well. The importance of allowance is to offset the deductions imposed by your company due to taxes and other government-mandated deductions. If the company makes the allowance TAXABLE, the look forward for another company. Nasa Labor Code ‘yan eh! Also, the bigger the allowance, the BETTER, and if the company provides an additional amount for either perfect attendance or completion of 8-hour work time, that’s a PLUS. You don’t need to worry about your everyday food, transportation as well as laundry and rice.
Before you apply at a certain company, please make sure that they have cleaned-up their act when it comes to payroll dispute issues. If their payroll dispute issues is CHRONIC, then look forward for another Call Center/BPO company. Please, maawa kayo sa sarili ninyo. Gusto ninyo bang sumahod ng sahod-katulong sa kabila ng overtime, lalo na mandatory OT?
If you will be profiled to a certain account, consider as well the periods of training time. If you will be routed to a tech/billing heavy account with only short period of training time as low as 15 days, it’s up to you if you stay or let yourself fail. I have been trained for Dish account for 15days at Concentrix. Due to complexity of account, since Dish deals with general customer service, billing and tech support, there are so many stuff to learn, troubleshoot a remote/TV/receiver, 15days is damn short for the nature of account. I am not saying this to complain against Dish; however, if you have been into Financial, Telco, Satellite TV provider and Cable TV provider account, you will find it easy to learn all the shit in Dish account. Yeah, I have been into Call Center/BPO Industry for around 5 years and 9 months, but I have never been into accounts that are billing/tech heavy, so I guess you will understand what I have been through. In Convergys, AT&T and its LOBs (Line of Business) provides a whopping TWO MONTHS product training. IBM-GPS’ United Airlines-Reservations provide TWO MONTHS PRODUCT TRAINING for their newhires, considering that Airline accounts are less complex than Telco/Cable/Satellite TV accounts. I dunno if their Sprint provides 5 weeks training + 2 weeks Voice and Accent Training. IBM’s United Airlines Mileage Plus provides 3-4 weeks product training, eventhough it was 10x easier than Dish. It is important to note that different people have different speed of learning. If a certain account like Dish is too uptight on its newhires, then they should consider looking for a humanoid/android/transhuman instead, not real humans.
It is not necessary for a company to have pharmacy, lazyboy couches, and recreational area; but sleeping quarters and clinic is a must have as well. As I’ve stated, we are bound to work during the night, and it such an ugly sight to see you sleeping on the couch when getting tired or sleepy because you have no place to rest, and health is important and should be monitored, and that is the reason for having clinics or at least, first aid area with blood pressure monitors and medicines. Pantry as well should be wider, not necessarily with a concessionaire, and that should have a microwave, free coffee/drinks and fridge where you can store your packed lunch/any food you bring, thus, avoiding food spoilage. I do not need to explain the remaining questions as they happened to be self-explanatory. If the company constantly overlooks having business permits, permit to operate from Bangko Sentral ng Pilipinas, does not impose government-mandated deductions and remit to SSS, Pag-Ibig, PhilHealth and BIR, that smells FLY-BY-NIGHT. If management imposes unfair labor practices towards employees, then go ahead and look for another one.
Again, you deserve BETTER.
Lastly, sometimes you have to consider the pros and cons, and try to balance as well. You may work in an small-time Call Center company, receiving the benefits that you must, the pay that you deserve, experiencing fair treatment from the management, termination process have due process even if they don’t have sleeping quarters or clinic, and as long as you are happy, then go for it.
Hindi lang kayo ang nangangailangan. Nangangailangan din ang mga kumpanya, at kung walang empleyado, wala ang mga iyan. Ang dami nga namang nag-aaply diyan, kaya lang, sa dami ng nag-aaply, mabibilang na lang sa daliri ang matitira, and that is not a good sign as well.
We are now in 21st century. Let’s put an end on sacrificing our own rights as employees just to have a job.
Before I end this article, I recommend you guys to read the following:
Thanks Manila Bulletin, Interaksyon and the rest of the sites for the pictures.
Dear Justin Bieber:
While this might be yet another publicity stunt or you might just told by UNICEF, I would like to thank you for your highly commendable act for Typhoon Yolanda victims in Tacloban.
#RealTalk: I was NEVER your fan, and so is your music, your vocal quality. I didn’t like your behavior the first time you had a concert in SM Mall of Asia two years ago. I used to think you are a thoughtless brat that made tween fans gone crazy so much they slashed their arms/wrists due to your marijuana incident.
But after the charity you did in Tacloban City, I was highly impressed with your compassion to the needy survivors. You made me smile at you and the way you lighten up the survivors who have lost almost everything: their food, material possessions, investments and worse, their families/relatives/friends.
How I wish our government should stop manifesting their political shit and start sincerely helping the victims and not letting the relief goods left to rot/expired.
Well, I am still not yet your fan, but after the good deed you’ve shown to our fellas in Tacloban City, I will start looking forward for your change as better Justin Bieber and thus, respecting you.
God Bless You Justin, and once again, Thank You for your kind heart
A couple of days ago, I have posted a shoutout on my Facebook page regarding setting up a Call Center/BPO company and things to consider before putting up a said company. Below is a list of things that one SHOULD NOT overlook at:
> Sleeping Quarters
> Clinics, or at least, a room where you can store medicines and other medical equipment like blood pressure monitors.
> Bigger pantry with concessionaire.
> Your office should be accessible to eateries, restaurants, fast food stores and convenience stores
so that the agents won’t need to walk a couple of minutes before reaching those
> Shower rooms is also a plus factor, especially when employees are stuck in company premises
especially during tropical storms. It is important to note that Call Center/BPO employees
are still required to report to work even during the storms.
> Paid VLs and SLs. Man! Even non-Call Center companies have that such as Innovatronix Incorporated.
> Rest Day-on-Duty is okay provided that a certain account or LOB is experiencing huge volume of calls during peak season
> Provide a stable timeframe for salary payouts and ensure that salary delays won’t exist.
> For clients and managers, in the event that you are going to pull-out from a call center, simply provide a certain “last day” so that agents won’t feel like they’re kicked out all of a sudden. You know that feeling right? Like, being kicked out from your apartment suddenly, without much explanation.
> In the event of terminating an employee, have your asses observe the due process of terminating an employee as stated on the Labor Code of the Philippines.
Another thing I have learned from a new colleague of mine, now that I am having my training at Concentrix, that non-provision of appropriate facilities for night workers is a violation of Labor Code that can have you escalated to National Labor Relations Commission or NLRC, and illegally terminating an employee, not observing due process can give you a ticket to NLRC.
For highlighted/bolded words, allow me to explain why those facilities is a MUST for every Call Center company. While I understand that most companies do not want sleeping quarters to be turned like dormitories/apartments by agents, when an agent feels tired or sleepy before or after the shift or during breaks, they will just go to sleeping quarters to catch some sleep. Since most owners have always been in dayshift, they have no idea how difficult it is to sleep during the day and usually, we experienced choppy sleeping patterns or in Tagalog sense, putul-putol ang tulog. Let’s say, you start to sleep at 8am and you think of sleeping for eight hours, you might experience sleep interruptions within those hours and all of a sudden, you’ll gonna wake up at 12nn or 1pm. Instead of catching up some sleep again, you’ll end up staying awake until you force yourself to stay awake because you can’t afford to sleep on your workstation.
If you are already tired and sleepy, you have no choice but to force yourself to go home because you have no place to rest to.
Another thing why sleeping rooms alongside shower rooms are also an imperative in Call Centers is that agents are still required to report to work even at the height of tropical storms and flood-causing-heavy rains and agents could not go to their respective homes or that they are stranded inside work premises. You simply could not make your agents sleep on the floor without taking a shower.
You may put a sofa bed, but sofa beds are only for applicants and visitors to sit on, not a place to sleep unless the sofa beds are in recreational area.
HMO is also a thing should NOT BE OVERLOOKED on. Call Center agents might be earning bigger than employees outside Call Center/BPO industry but one must remember that Call Center/BPO workers are at risk of acquiring health risks in working at night all their lives. Insurance as well should be provided, especially in the event of an employee’s accident and death *knock on wood*. When you are experiencing health problems that might lead you to hospitalization, it will be so mean if you make the agents pay for their own hospitalization thru their pocket money.
Business might be a BUSINESS but agents have the right for their own well-being, and PAID VLs/SLs also play important factor towards a smooth work attitude. It is already self-explanatory because even non-Call Center/BPO companies also give these to their employees. Whether those SLs or VLs are convertible to cash or not when usused, what matters most is agents can have those to enjoy with. No one wants to see a grumpy agent spending his/her own life in workstations and always in bad mood because she could not have extra rest for him/herself, has to endure some pain, discomfort and disease, could not visit his/her family and relatives etc. because no VL or SL is included in benefits right?
Spreaking of termination of employment, each employee is entitled to fair and due process before getting terminated. No one deserves to be terminated just right away for illogical rules and reasons.
As you guys check the latest Labor Code of the Philippines, the aformentioned must-haves not only in a Call Center/BPO as well as other companies from other industry are includes in the code. Check-check naman ng Labor Code kapag may time. If you are going to operate a Call Center/BPO Company without including any of the must-haves I have mentioned above, then do not put up a Call Center/BPO company in the first place. You are simply ending up abusing the neediness of any employee towards job.
Lastly, if your company doesn’t want to be tagged as fly-by-night Call Center/BPO, please abide by the rules of Labor Code and keep a fair labor practice.
Note: If a Call Center/BPO company caters mainly Australian and Local companies, they do not necessarily have to put up on sleeping quarters provided that their companies do not operate 24/7. They are purely dayshift, and since agents there live a normal life, they don’t need to have some snooze before or after their shift starts, as if turning sleeping quarters into quasi-dormitories. After all, it’s more TIRING during the night than in the day. However, CLINICS are still a must-have as well as HMO.
i have a life and i intend to live it
Film, music, sports, photography, food, travel, news, life...anything and everything I cover
Celebrating the Modern-day Heroes Created by Typhoon Yolanda
Graveyard shift and call queuing stress could not stop us from gathering here, share thoughts and bash anyone we deem as barriotic beings
Vigilantism at its finest!
A raw view on life
Facts About Football From Beyond The Pitch
Reading between the lines, reporting behind the scenes
O soțietate fără prințipuri carevasăzică că nu le are
Nu merge in spatele meu, s-ar putea sa nu conduc. Nu merge in fata mea s-ar putea sa nu te urmez. Mergi langa mine si fii prietenul meu.
Kpoppers shall UNITE!!!
It's all about the drama.
Follow my journey to writing, Blogging and publishing my musings..
"You can't sit around and wait for the storm to be over. You've got to learn how to dance in the rain."
Smile! You’re at the best WordPress.com site ever
Raising awareness about domestic violence, dysfunctional relationships and other weird gist!
melts in your mind
Eargasms found here!